
New Zealand Diploma in Information Technology Technical Support (Level 5)
Diploma
12 months
Processing time: 30 days
Application fee: NZ$50
Full-time
Intakes: Intake1: 10 February 2020 to 06 November 2020; Intake1: 11 February 2019 to 08 November 2019
International tuition: NZ$14,000
Program overview
Technical skills
Select, install and configure IT hardware and systems software to meet organisational requirements
Apply a broad operational knowledge of networking and associated services and technologies to meet typical organisational requirements
Configure and administer systems and applications to meet typical organisational IT support requirements
Apply a broad operational knowledge of database administration to meet typical organisational data storage and retrieval requirements
Troubleshoot and resolve a range of common system problems using appropriate tools and procedures
Identify common issues related to IT security and apply a range of solutions
Demonstrate an operational knowledge and understanding of IT service management to meet typical organisational customer service requirements
Core IT skills
Apply the fundamentals of information systems concepts and practice to support and enhance organisational processes and systems
Apply the fundamentals of interaction design concepts and practice to enhance interface design
Apply the principles of software development to create simple working applications
Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional
Apply communication, personal and interpersonal skills to enhance effectiveness in an IT role
Use problem-solving and decision-making techniques to provide innovative and timely Information Technology outcomes
Study options

This program can be done
On campus
Requirements
Exams:
- PTE
- IELTS
- TOEFL iBT
- TOEFL PBT
School Leavers
All applicants should be over the age of 16 years and have achieved one of the following :
NCEA Level 2
60 credits at Level 2 or above, preferably including english, mathematics and science plus 20 credits from any level. In addition the literacy and numeracy requirements for NCEA Level 1 must be met as follows:
Literacy requirement
Minimum of 10 credits through either specified assessment standards - available through a range of subjects and English for Academic Purposes unit standards 22750 and 22751, or unit standards - package of three literacy unit standards 26622, 26624, 26625 (all three required).
Numeracy requirement
Minimum of 10 credits through either achievement standards - specified assessment standards available through a range of subjects, or unit standards - package of three numeracy unit standards 26623, 26626, 26627 (all three required), and/or
Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience:
New Zealand Certificate in Computing (Intermediate User) (Level 3)
New Zealand Certificate in Computing (Advanced User) (Level 4)
New Zealand Certificate in Information Technology Essentials (Level 4)
New Zealand Certificate in Information Technology (Level 5)
Mature Applicants (20 years of age and above)
Successful completion of one of the following or equivalent programme of study, knowledge, skills and experience:
New Zealand Certificate in Computing (Intermediate User) (Level 3)
New Zealand Certificate in Computing (Advanced User) (Level 4)
New Zealand Certificate in Information Technology Essentials (Level 4)
New Zealand Certificate in Information Technology (Level 5)
Language Requirements:
IELTS test - Academic score of 5.5 with no band score lower than 5
TOEFL Paper based test (pBT) - Score of 550 (with an essay score of 5 TWE)
TOEFL Internet based test (iBT) - Score of 46 (with a writing score of 14)
Cambridge English Examination - B2 First or B2 First for schools with a score of 162. No less than 154 in each skill
OET - Minimum of Grade C or 200 in all sub-tests
NZCEL - a) Expiring Level, b) Current: a) Level 4 (General) or (Workplace), b) Level 4 (General) or (Employment)
Pearson Test of English (Academic) - PTE (Academic) score of 42 with no band score lower than 36
Language Cert - B2 Communicator IESOL (LRWS) with HIGH PASS and no less than Pass in each skill
Trinity ISE - ISE II with no less than merit in any band
Career opportunities
The purpose of this qualification is to provide Aotearoa New Zealand with people who have attained a broad understanding of the core concepts and practical skills in Information Technology (IT), with a technical support focus. Graduates of this diploma will have the skills and knowledge to work in roles such as computer technician, help desk and technical support officer and entry level network administrator, network engineer and applications support analyst roles.
Graduates will have an awareness of the IT environment, appreciate the needs of users and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice as part of a team, or independently with a broad level of supervision.
Businesses, organisations and communities will benefit by having IT professionals with technical support skills that will be internationally relevant.
Campus location
Invercargill
,
New Zealand