TOPICS YOU'LL COVER Professionalism and core skills for tourism and hospitality Introduction to the tourism and hospitality industry Supervisory skills for tourism and hospitality Hotel operations Showcasing tourism, travel hospitality and gastronomy Managing the customer experience Planning and marketing for tourism and hospitality enterprise Food and beverage operations

NCEA Level 2 including passes in English or Te Reo Māori, plus 42 credits at Level 3 or equivalent, OR a Level 3 or Level 4 qualification in a hospitality-related discipline (e.g., food and beverage service, accommodation services, hotel reception), or equivalent, OR evidence of ability to meet the academic requirements Standard Entry Criteria Admission, entry, selection, and enrolment into programmes will be in accordance with the Academic Regulations and/or, where approved, specific programme regulations. ENGLISH LANGUAGE REQUIREMENTS Level 5 certificate or diploma IELTS Academic score of 5.5 with no band score lower than 5 or completed NZ Certificate in English Language Level 4 with the Academic Endorsement or meets a relevant English Proficiency Outcome as outlined by NZQA.